Zoho CRM Plus is a complete customer engagement suit with 11 applications. With a 360-degree customer view, it offers seamless experiences to the clients. Zoho CRM Plus enables you to manage marketing, sales, project management, and team collaboration on a single platform.
Zoho CRM Plus helps you to:
This blog discusses the Zoho CRM Plus features with an in-depth analysis and deep understanding.This CRM app is featured with two primary web applications and they are:
Zoho CRM Plus offers Sales IQ, which tracks and engages visitors on the websites in the following ways:
Besides managing the website visitors, SalesIQ also helps to monitor the website traffic in real-time. It offers customized chatbox as per the designs of the website. Further, it makes a list of website visitors as per priorities to get indulged with the visitors in a better way. It also focuses on the specific group of visitors who really need attention. The visitor’s insight drives insightful engagement.
The SalesIQ by Zoho CRM Plus supports you to concentrate on the website visitors with personalized engagement. With such efforts, it can decrease the sales cycle and develop more sales conversions. And SalesIQ also optimizes the email campaigns and create abandon sales.
If you integrate SalesIQ with Google Analytics, it shows promotions to the visitors during waiting times. The pre-built reports, which are getting delivered daily and monthly tells about what is exactly happening inside your inbox. In addition, the instant chatbox monitoring helps you to train your sales professionals.
Zoho Desk helps you to put the customers first with an efficient ticket and brand management system. Let’s have a look at the key features of Zoho Desk:
Zoho Desk helps to manage a multi-channel ticketing system. Such software collects all the support ticket from various sources in one tab. In addition, this application allocates separate space for every brand by making customer support easy. You can customize the look of your help center and create a base of knowledge with articles.
The AI chatbot of Zoho CRM Plus, Zia can do a perfect sentiment analysis behind every ticket. This chatbot can identify the emotions behind the ticket and add the context. It helps in prioritizing the tickets as per the urgency of the reasons. In addition, Zia can tag the root cause of the negative sentiment which further helps the agents to solve the tickets as soon as possible. This chatbot can also type response for the same on the basis of the knowledge base.
Zoho Desk is an integral part of the Zoho CRM Plus and uses the built-in knowledge for customer self-service. It creates a community where intelligent discussion happens, and customers can get the answers to their queries by digging into the same. In addition, the multi-brand helps centers serve as a perfect source of the self-service to the customers. Zoho offers ASAP service to give links to the customers on recent topics and articles.
With Zoho Desk, you can automate the basic functions to run your enterprise like well-oiled machine. The automation technology helps you to assign tickets and set notification rules. It also manages the service level and escalates issues automatically. Any workflow and layout are also not beyond the boundary of Zoho’s automation.
You can integrate Zoho Desk with Bugtracker, Creator, SalesIQ, Forms, Analytics, Assist, Cliq, Books, and Invoice. In addition, you can integrate other third-party applications.
The Work Mode of Zoho Desk manages the opened tickets in a systematic manner and thereby increases the team’s productivity. In addition, you can track the time spent on every ticket.
Zoho Desk is enriched with various reports as well as dashboards to visualize the team’s performance. HQ, the live dashboard presents the finest details to the management. And, Radar the mobile application allows the users to have an eye on the insights as well as impacts.
Zoho Desk allows you to customize everything,including layouts, ticket status, templates, domain mapping, etc.
Zoho Desk protects customers’ data with access and data sharing rights. It is featured with GDPR, which is an EU wide privacy policy.
Today’s marketplace is crowded with smart customers who use various channels to express their opinions. Zoho CRM plus connects all channels like email, live chat, surveys, social media, and phone on one single platform:
Zoho CRM Plus enables you to plan, implement, and manage your social media campaigns. It has a wide range of content publishing features to control your content management.
This CRM application helps you to create real-time communication with SalesSignal. This specific tool sends real-time notifications when the prospects open emails and mention the company name in social media. It helps to seize the opportunities and communicate with the customer at a fast pace. You can also get real-time notification from the integrated third-party applications.
Make calls that count: Zoho CRM Plus is featured with PBX, and telephony system that helps you to call, receive, record, and transfer calls with ease. You can personalize your sales calls, as well as, interaction with customers.
Make nimble decisions with surveys: You can create personalized surveys with Zoho CRM plus. Send the surveys via web links, custom domain link, private group access, email campaigns, social media, QR codes, etc. to the right customers at the right time. It gives a wide number of options to collect responses from customers. In addition, you can invite reviewers to analyze and share the surveys to get the correct outputs. We can create the following types of surveys
In addition, you can analyze the surveys with the following reports:
Zoho CRM Plus overpasses the gap between your marketing, sales and support teams. It ensures real-time communication as well as collaboration among the teams. This CRM application enhances team collaboration in the following ways:
Zoho CRM Plus offers the best insight and intelligence to give positive customer experience.
Zoho Analytics: Zoho analytics turn raw data into intelligent insights with thoughtful integration and built-in skills. It is featured with the following essential connectors:
In addition, you can synchronize Zoho CRM Plus with the following applications.
Zoho CRM Plus supports you to manage all your business process with an automated and efficient workflow. With Blueprint, you can seize every stage of the lead following, deal closing, discount process, and order management. Blueprint assures a balanced work distribution among your employees.
In addition, Blueprint helps you to achieve the following:
Zoho CRM Plus provides you with a wide range of mobile applications by allowing you to work from anywhere. We are explaining the applications below:
Zoho CRM plus streamlines the setup and administration for the users with a pre-integrations approach and a centralized administration panel. In addition, this CRM application is featured with a single payment plan for buying multiple applications.
From the above in-depth discussions, we can sum up that Zoho CRM plus is not only mere customer management application! It comes with a complete package that streamlines every single management system inside your business with cutting-edge technologies.