In the Emirates, the auto insurance industry was riddled with inefficiencies because there was no centralized store of claims data. Insurers had a tough time with fraudulent claims, as in several cases, multiple claims were filed against the same incident but it was never caught. Furthermore, cash flow underwriting and pricing models were out of touch with the historical data available and were consequently unable to assess risk accurately. Additionally, manual verification processes slowed down operations, causing delays, errors, and increased costs. Insurers could not leverage analytics with data-driven approach for smarter decision making and competitive pricing.
To overcome these issues, the company, along with Clarion's help, developed CAMS (Comprehensive Auto-Insurance Management Solution), a WCF-based web service for centralized insurance claims data. Using CAMS, the insurers were able to facilitate integrated data that would allow for claims monitoring and fraud detection at their fingertips real-time. Through automated data collection and a patient history secured and stored in the cloud, insurers could instantly access a policyholder’s history. Additionally, it adjusted pricing policies using historical claims data to better calculate risk, and the scalable architecture maintained high performance for large transaction volumes.
The use of CAMS transformed the car insurance industry by decreasing the rate of false claims and increasing the efficiency of how cases could be handled. Automated claims verification reduced processing time while real-time data access enabled insurers to streamline underwriting and pricing models. By working together across the industry, insurers enhanced transparency, allowing data to be shared, and regulatory requirements to be met, securely. CAMS has built a future-ready insurance ecosystem powered by innovative technology, thus creating a benchmark in the modern-day insurance sector for digital transformation.